Return and refund policy

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Return and refund policy

CANCELLATION, RETURN AND REFUND POLICY FOR ROSHVIK WELLNESS

1. Order Cancellation

Before Dispatch: You can request an order cancellation within 24 hours of placing the order or before it is dispatched (whichever is earlier) by contacting our customer support. Full refunds will be processed for prepaid orders canceled before dispatch.
After Dispatch: Orders once dispatched from our warehouse cannot be canceled midway. If a Cash on Delivery (COD) order is refused at the time of delivery, Roshvik Wellness reserves the right to disable COD payment options for your account on future orders.

2. Eligibility for Returns & Replacements Due to the nature of Ayurvedic health supplements, personal care products, oils, and powders, we do not accept returns for opened, used, or changed-mind items due to hygiene and safety standards.

Returns or replacements are only accepted within 7 days of delivery under the following specific circumstances:

Item delivered is physically damaged or leaked.
Product is expired or defective upon arrival.
Incorrect item or incomplete order delivered.

3. Mandatory Requirement: Unboxing Video Proof To protect against fraudulent claims and ensure fair processing, a continuous, unedited unboxing video is mandatory for any return, damage, or replacement request.

The video must clearly show the outer package with the intact courier shipping label before opening.
The opening of the box and the damaged, incorrect, or missing product must be captured clearly in the same recording.
Claims submitted without a valid unboxing video will not be entertained.

4. Return & Refund Process

Stage	Process & Timeline
1. Raising a Claim	Contact our support team via Email/WhatsApp within 7 days of delivery with your Order ID and unboxing video.
2. Verification	Our team will review the claim within 24–48 hours and arrange a reverse pickup if eligible.
3. Product Pickup	Ensure the item is packed in its original outer box with all seals intact.
4. Refund / Replacement	Upon receipt and inspection at our warehouse, a replacement will be dispatched OR a refund initiated within 3–5 business days.

5. Refund Execution

Prepaid Orders: Refunds will be credited back to the original payment source (Bank Account, UPI, Credit/Debit Card) within 5–7 working days after approval.
Cash on Delivery (COD) Orders: Refunds for valid COD returns will be transferred via UPI or NEFT/IMPS bank transfer after collecting valid bank details from the customer.

6. Contact Information For any return, refund, or delivery inquiries, please reach out to our team:

Email: roshvikwellness@gmail.com
Customer Support: +91-9315703867
Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST

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