Shipping policy

SHIPPING AND DELIVERY POLICY FOR ROSHVIK WELLNESS

1. Order Processing & Dispatch Timelines

• Processing Time: All orders (Prepaid and Cash on Delivery) are processed and verified within 24 to 48 working hours after order placement.
• Dispatch Days: Orders are packed and dispatched from our warehouse Monday through Saturday (excluding national holidays and Sundays).

2. Delivery Timelines & Shipping Charges

Note: Deliveries to remote areas, North-East states, or Jammu & Kashmir may take 2–3 additional business days.

3. Cash on Delivery (COD) Verification Policy

• All COD orders undergo an automated or manual verification process via SMS, WhatsApp, or Phone Call.
• Orders will only be dispatched after customer confirmation. Unverified COD orders may be canceled after 48 hours.
• Important: If a COD shipment is rejected at the doorstep without valid justification, Roshvik Wellness reserves the right to disable COD payment facilities for that user for future purchases.

4. Shipment Tracking & Order Status

• Once your package is dispatched, you will receive an automated tracking link via SMS, Email, and WhatsApp.
• You can track the real-time status of your consignment using the courier tracking URL provided.

5. Non-Delivery & Address Issues

• Incorrect Address: Customers are responsible for providing complete and accurate shipping details (including Pincode and landmark). Roshvik Wellness is not liable for failed deliveries due to incorrect contact details.
• Failed Delivery Attempts: Our courier partners will attempt delivery up to 3 times. If the package remains undelivered due to non-availability, it will be returned to our warehouse (RTO).

6. Damaged Outer Packaging

If you receive an outer shipping box that is visibly tampered with, crushed, or damaged, do not accept the package from the delivery agent. Please take a photo of the damaged package and notify our support team immediately.